Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions govern your use of the Pulsarai website and services. By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree with any part of these terms, you should not use our website or services.

We reserve the right to modify these terms at any time. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

2. Definitions

For the purposes of these Terms and Conditions:

• "We," "Us," "Our," refers to Pulsarai, a Singapore-based AI consulting and development firm
• "You," "Your," refers to the individual or organisation accessing our website or engaging our services
• "Services" refers to all AI consulting, development, and related services offered by Pulsarai
• "Website" refers to all pages and content hosted at pullssaver.life
• "Agreement" refers to the service contract established when you engage our services

3. Service Description

Pulsarai provides AI consulting and development services, including conversational AI design, document intelligence systems, and proof-of-concept projects. Services are delivered according to specifications agreed upon in individual service contracts.

Service availability may vary based on technical feasibility, resource allocation, and project scope. We reserve the right to decline projects that fall outside our areas of expertise or capacity.

Information on this website describes our services generally. Specific deliverables, timelines, and outcomes are defined in individual service agreements, which take precedence over general website descriptions.

4. User Eligibility

Our services are intended for business organisations and professional users aged 18 years or older. By using our website or engaging our services, you represent that you are at least 18 years old and have the legal authority to enter into binding agreements.

If you are accessing our services on behalf of an organisation, you represent that you have authority to bind that organisation to these terms.

5. Service Engagement and Contracts

Engagement of our services requires a separate written service agreement specifying project scope, deliverables, timeline, fees, and other relevant terms. These Terms and Conditions supplement, but do not replace, individual service contracts.

Service agreements become binding when signed by authorised representatives of both parties. Initial consultations and proposals do not constitute binding commitments until formalised in a service agreement.

Project scope changes require written agreement from both parties. Changes may affect project timelines and fees as documented in change order amendments.

6. Fees and Payment

Service fees are specified in individual service agreements. Payment terms, schedules, and methods are defined in those agreements. Standard payment terms require payment within 30 days of invoice date unless otherwise agreed.

All fees are quoted and payable in Singapore Dollars (SGD) unless otherwise specified. Fees do not include applicable taxes, which will be added to invoices as required by law.

Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue payments.

Refund policies are specified in individual service agreements. Generally, fees paid for work already completed are not refundable.

7. Intellectual Property Rights

7.1 Our Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of Pulsarai or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our written permission.

7.2 Project Deliverables

Ownership of project deliverables and intellectual property created during service engagements is specified in individual service agreements. Generally, clients receive licenses to use deliverables for their intended purposes, while we may retain certain rights to underlying methodologies and tools.

7.3 Client Data

You retain ownership of all data, content, and materials you provide to us. By providing such materials, you grant us a limited license to use them solely for delivering the contracted services.

8. Confidentiality

We treat client information as confidential and do not disclose it to third parties except as necessary to deliver services or as required by law. Confidentiality obligations are detailed in individual service agreements and may include non-disclosure agreements.

You agree to keep confidential any proprietary information, methodologies, or insights we share during service delivery, subject to terms specified in service agreements.

9. Warranties and Disclaimers

9.1 Service Warranties

We warrant that services will be performed with professional care and skill consistent with industry standards. Specific performance warranties are detailed in individual service agreements.

9.2 Website Disclaimer

This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

9.3 No Guarantee of Results

While we strive for excellent outcomes, we cannot warrant specific results from AI implementations. System performance depends on multiple factors, including data quality, user adoption, and operational environment. We communicate capabilities and limitations transparently during project scoping.

9.4 Professional Advice Disclaimer

Information on this website is for general informational purposes and does not constitute professional advice specific to your circumstances. You should consult appropriate professionals for specific guidance on your situation.

10. Limitation of Liability

To the maximum extent permitted by applicable law, our total liability for any claims arising from services or website use shall not exceed the fees paid by you for the specific services giving rise to the claim, or SGD 5,000, whichever is greater.

We shall not be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost data, or business interruption, even if we have been advised of the possibility of such damages.

These limitations do not apply to liability that cannot be excluded or limited under applicable law, such as liability for fraud or wilful misconduct.

11. Indemnification

You agree to indemnify, defend, and hold harmless Pulsarai and its officers, directors, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, violation of these terms, or infringement of any third-party rights.

12. Termination

Either party may terminate a service agreement according to the termination provisions specified in that agreement. Generally, termination requires written notice and may be subject to payment for work completed to the date of termination.

We reserve the right to suspend or terminate website access or services immediately if you breach these terms, fail to make required payments, or engage in conduct that we reasonably believe is harmful to our business or other users.

Upon termination, you must cease using our services and any confidential information or deliverables subject to usage restrictions. Provisions regarding confidentiality, intellectual property, and liability survive termination.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Singapore, without regard to conflict of law principles. Any disputes arising from or related to these terms or our services shall be subject to the exclusive jurisdiction of the courts of Singapore.

Before initiating formal legal proceedings, parties agree to attempt to resolve disputes through good faith negotiation. If negotiation is unsuccessful, either party may pursue formal legal remedies.

14. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, war, terrorism, labour disputes, government actions, public health emergencies, or failures of third-party service providers. Affected party must notify the other party promptly and make reasonable efforts to mitigate impacts.

15. General Provisions

15.1 Entire Agreement

These Terms and Conditions, together with any applicable service agreement and privacy policy, constitute the entire agreement between you and Pulsarai regarding use of our website and services.

15.2 Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or our right to enforce it in the future.

15.4 Assignment

You may not assign or transfer your rights or obligations under these terms without our written consent. We may assign our rights and obligations to a successor entity in connection with a merger, acquisition, or sale of assets.

15.5 Notice

All notices required under these terms shall be in writing and delivered by email or registered mail to the addresses specified in service agreements or to [email protected] for general inquiries.

16. Changes to Terms

We may modify these Terms and Conditions at any time by posting updated terms on this website. Material changes will be indicated by updating the "Last Updated" date at the top of this page.

For active service contracts, we will notify clients of material changes that affect their agreements. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.