Privacy Policy

Introduction

Pulsarai is committed to protecting your privacy and personal data. This privacy policy explains how we collect, use, store, and protect personal information when you interact with our website or engage our services.

We operate in accordance with Singapore's Personal Data Protection Act (PDPA) and international data protection standards. If you have questions about this policy or our data handling practices, contact us at [email protected].

Information We Collect

Personal Data You Provide

When you contact us through forms on our website or email, we collect information including your name, email address, phone number, company name, and any other details you choose to share in your message or inquiry.

Automatically Collected Data

Our website collects certain technical information through cookies and similar technologies, including your IP address, browser type, device information, pages visited, and time spent on our site. This data helps us understand how visitors interact with our website and improve user experience.

Client Project Data

When engaged for services, we may process data you provide for project purposes, including documents, system logs, user interaction data, and business information necessary for delivering our AI solutions. The scope and nature of this data is defined in our service agreements.

How We Use Your Information

Primary Purposes

• Responding to inquiries and providing requested information about our services
• Delivering contracted AI development and consulting services
• Communicating about project progress, deliverables, and support matters
• Processing payments and maintaining financial records
• Analysing website usage to improve functionality and content

Legal Basis for Processing

We process personal data based on your consent (when you submit forms or agree to cookies), contractual necessity (to deliver services you have engaged), legitimate business interests (improving our services and communications), and legal compliance (meeting regulatory requirements).

Data Sharing and Disclosure

Service Providers

We work with trusted third-party service providers who assist in operating our website, conducting business operations, or providing services. These include hosting providers, email services, payment processors, and analytics platforms. All such providers are contractually bound to protect your information and use it only for specified purposes.

No Sale of Personal Data

We do not sell, rent, or trade personal information to third parties for their marketing purposes.

Legal Requirements

We may disclose personal data when required by law, court order, or regulatory authority, or when necessary to protect our legal rights, prevent fraud, or ensure the safety of our systems and users.

Data Security

We implement technical and organisational measures to protect personal data from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data during transmission (HTTPS/TLS)
• Secure storage with access controls and authentication
• Regular security assessments and monitoring
• Staff training on data protection and security practices
• Incident response procedures for potential data breaches

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard protections.

Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specific retention periods include:

• Inquiry data: Up to 2 years from last contact, unless you request earlier deletion
• Client project data: Duration of project plus 7 years for business and legal compliance
• Financial records: 7 years as required by Singapore tax and accounting regulations
• Website analytics: Typically 24-36 months, aggregated and anonymised where possible

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyse site traffic. Types of cookies we use include:

• Essential cookies: Required for basic site functionality and security
• Analytics cookies: Help us understand how visitors use our site
• Preference cookies: Remember your settings and choices

You can manage cookie preferences through our cookie management tool or your browser settings. For detailed information, see our Cookie Policy.

Your Rights

Under Singapore's PDPA and international data protection frameworks, you have rights regarding your personal data:

• Right to Access:

  Request information about what personal data we hold about you and how it is used

• Right to Correction:

  Request correction of inaccurate or incomplete personal data

• Right to Erasure:

  Request deletion of your personal data, subject to legal retention requirements

• Right to Withdraw Consent:

  Withdraw previously given consent for data processing

• Right to Data Portability:

  Receive your personal data in a structured, commonly used format

To exercise any of these rights, contact us at [email protected]. We will respond to requests within 30 days.

International Data Transfers

While we primarily operate within Singapore, some of our service providers may process data outside Singapore. When transferring data internationally, we ensure appropriate safeguards are in place through:

• Contracts with data processing clauses meeting international standards
• Selection of providers in jurisdictions with adequate data protection laws
• Technical measures including encryption during transmission and storage

Children's Privacy

Our services are directed at business organisations and professional users. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected data from a minor, please contact us immediately at [email protected] so we can delete it.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, legal requirements, or business operations. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this policy regularly. Material changes will be communicated through a notice on our website or via email to active clients.